37signals is the poster-child for recurring-revenue SaaS apps. They have several blockbuster successes, most notably Basecamp. The newest version of Basecamp launched in 2012. How many bugs do you think 37signals fixed in the first three months after launch? Take a guess. I’ll wait.
Did you say zero? Buzzz. Way wrong. Did you say less than ten? Buzz. Wrong again. Did you say less than one hundred? Sorry, wrong again. basecamp.com/changes lists 116 “bug fix” related changes to Basecamp in the first three months after launch. To all software developers, that is not surprising. There’s no such thing as bug-free software. But to too many small SaaS startup owners, knowing that there were a 100+ “bugs” out there would prevent launch. Don’t let it! Even with bugs, just launch that baby already.